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1.When can I receive package after the payment?
Processing Time : Package processing time of order is not the delivery time, After we receive your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time being approximately 1-3days; however, it can also be affected by the item's stock status.
2.What shipping method UrCoolest use?
UrCoolest partners with major international shipping companies such as USPS, ePacket, AESS and EMS to offer.
3.Shipping Charge
All products of the UrCoolest Free Shipping on Orders over $50.00 USD
(Excludes United Arab Emirates, Canada, Colombia, South Africa.Due to the rising transportation prices of international logistics providers. There is an additional charge for these countries. )
4.How to track my order?
Once the order is placed, our system will send you an email about the order details. You can use tracking number tracking orders from tracking link
5.logistics time
General logistics time is 7-14 working days, except holidays.
We received a notice from U.S. Express. Due to the impact of COVID-19. The delivery time may be delayed. It is recommended to wait patiently.